Terms of Service

1. Services Provided

Prime Care Facility Services offers professional cleaning and facility maintenance services including:

• Floor maintenance and cleaning
• Delivery/move-in property cleaning
• Expert residential and commercial cleaning
• Handyman work and repairs
• Plumbing visits and fixes
• Small maintenance services

All services are provided by trained, vetted professionals using eco-friendly products and modern equipment.

2. Service Agreements & Quotes

2.1 Quotes

• All quotes are valid for 30 days from the date of issue
• Quotes are estimates based on information provided by the client
• Final pricing may vary if actual conditions differ from what was described
• We reserve the right to adjust pricing if additional work is required

2.2 Booking & Scheduling

• Services must be booked at least 24 hours in advance (48 hours for large projects)
• Emergency services may be available at premium rates
• Rescheduling must be requested at least 24 hours before the scheduled appointment
• Late cancellations (less than 24 hours) may incur a 50% cancellation fee

3. Payment Terms

3.1 Residential Services (B2C)

• Payment is due upon completion of service
• Accepted payment methods: cash, bank transfer, iDEAL, credit/debit cards
• Invoices will be provided via email

3.2 Commercial Services (B2B)

• Payment terms: Net 14 days from invoice date
• Late payments may incur interest charges of 8% per annum
• Recurring contracts require payment in advance or automatic billing setup

3.3 Deposits

• Large projects or first-time commercial clients may require a 30% deposit
• Deposits are non-refundable if cancellation occurs less than 48 hours before service

4. Client Responsibilities

4.1 Access & Preparation

• Clients must provide safe, unobstructed access to all areas requiring service
• Valuable or fragile items should be secured before our arrival
• Pets should be secured in a separate area during service
• Keys or access codes must be provided in advance for unattended services

4.2 Communication

• Clients must inform us of any special requirements, allergies, or safety concerns
• Property damage or pre-existing conditions should be reported before service begins
• Contact information must be kept up-to-date

5. Our Responsibilities

5.1 Service Quality

• We guarantee professional, high-quality service delivery
• Our team undergoes comprehensive training and background checks
• We use safe, eco-friendly cleaning products and modern equipment
• Services are performed according to industry best practices

5.2 Insurance & Liability

• Prime Care Facility Services maintains comprehensive liability insurance
• We take responsibility for damage caused directly by our negligence
• Pre-existing damage will be documented before service begins
• Claims must be reported within 24 hours of service completion

6. Liability Limitations

6.1 Exclusions

We are NOT liable for:

• Pre-existing damage not reported before service
• Damage to improperly installed fixtures or fittings
• Items not disclosed during the initial assessment
• Indirect or consequential damages
• Damage caused by third parties or acts of nature
• Loss of business or revenue

6.2 Claims Process

• All claims must be submitted in writing within 24 hours
• Photo evidence must be provided when applicable
• Our maximum liability is limited to the service fee paid for that specific appointment

7. Health & Safety

7.1 Site Safety

• Clients must ensure work areas are safe and free from hazards
• We reserve the right to refuse service if safety conditions are inadequate
• Emergency exits and safety equipment must be accessible

7.2 Product Safety

• We use eco-friendly, industry-approved cleaning products
• Material Safety Data Sheets (MSDS) are available upon request
• Clients with specific sensitivities must inform us in advance

8. Cancellation & Refund Policy

8.1 By Client

• Cancellations with 24+ hours notice: Full refund or free rescheduling
• Cancellations with less than 24 hours notice: 50% cancellation fee
• No-shows or same-day cancellations: Full charge applies

8.2 By Prime Care

• If we must cancel, you'll receive full refund or priority rescheduling
• We'll provide at least 24 hours notice except in emergencies
• Compensation may be offered for inconvenience

8.3 Service Dissatisfaction

• If unsatisfied with service quality, contact us within 24 hours
• We'll arrange a complimentary re-service to address concerns
• Refunds are evaluated case-by-case after investigation

9. Recurring Service Agreements

9.1 Contract Terms

• Recurring services require a minimum commitment period (specified in contract)
• Automatic billing will be set up for your convenience
• Price adjustments may occur annually with 30 days notice

9.2 Termination

• Either party may terminate with 30 days written notice
• Early termination may incur fees (specified in individual contracts)
• Final payment is due upon termination

10. Privacy & Data Protection

10.1 Information Collection

We collect and store:

• Contact information (name, email, phone, address)
• Service history and preferences
• Payment information
• Access codes or keys (stored securely)

10.2 Data Usage

• Your data is used solely for service delivery and communication
• We comply with GDPR and Netherlands privacy laws
• Data is never sold or shared with third parties
• You may request data deletion at any time (subject to legal retention requirements)

11. Intellectual Property

All branding, marketing materials, and proprietary methods belong to Prime Care Facility Services. Clients may not reproduce or distribute our materials without written permission.

12. Force Majeure

We are not liable for delays or non-performance due to circumstances beyond our control, including:

• Natural disasters or severe weather
• Pandemics or public health emergencies
• Government restrictions or regulations
• Labor strikes or equipment failures

13. Dispute Resolution

13.1 Communication First

• Issues should first be addressed directly with our customer service team
• We commit to responding within 48 hours

13.2 Mediation

• If direct resolution fails, disputes will be handled through mediation
• Mediation costs will be shared equally

13.3 Jurisdiction

• These terms are governed by Netherlands law
• Legal disputes fall under the jurisdiction of courts in Zuid-Holland

14. Modifications to Terms

Prime Care Facility Services reserves the right to modify these Terms of Service at any time. Changes will be:

• Posted on our website with updated "Last Updated" date
• Communicated to active clients via email
• Effective 14 days after posting

Continued use of our services constitutes acceptance of modified terms.

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full effect.

17. Entire Agreement

These Terms of Service, together with any service-specific agreements, constitute the entire agreement between Prime Care Facility Services and the client.

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By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.